General Terms and Conditions — The Indigo Elephant Advisory B.V.
Version 1, 12 November 2026
The Indigo Elephant Advisory B.V., Geukerdijk 92, 7481 CC Haaksbergen, the Netherlands, KvK 42142395, VAT NL869906756B01 ("The Indigo Elephant", "we").
1. Scope
1.1 These terms apply to every offer, agreement and service of The Indigo Elephant, including advisory assignments, scans, programmes, sessions and tickets for events.
1.2 The Indigo Elephant works only with businesses and professionals. Our services and event tickets are offered to clients acting in the course of their business or profession, not to consumers. By placing an order or buying a ticket, the client confirms this.
1.3 Deviations apply only if agreed in writing. General terms of the client do not apply unless we accept them in writing.
2. Nature of services
The Indigo Elephant provides strategic advisory, consultancy, assessments, coaching, facilitation, events and organisational development services. Our services support insight, decision-making and organisational development. They do not guarantee specific business, financial or organisational outcomes.
3. Offers and agreement
3.1 An offer is valid for 30 days unless it states otherwise.
3.2 An agreement is formed when the client accepts an offer in writing (email included), or when we start the work at the client's request. For events, an agreement is formed when the ticket has been paid.
4. Fees and payment
4.1 Fees are in euros and exclude VAT, unless stated otherwise.
4.2 Invoices are payable within 14 days of the invoice date. How a programme is invoiced (in advance, in instalments or per phase) is set out in the offer.
4.3 If an invoice is not paid on time, we send a reminder. If payment still does not follow, statutory commercial interest applies and reasonable collection costs may be charged, within the limits of Dutch law.
4.4 Event tickets are paid in full at registration.
5. Client responsibility
All decisions, actions and implementations based on our advice, findings or recommendations remain the sole responsibility of the client. The client provides accurate and complete information and independently assesses whether recommendations suit its situation.
6. Events
6.1 A place at an event is confirmed once payment has been received. The confirmation and receipt are sent by email. Business buyers receive an invoice with their company details on request at checkout.
6.2 Cancellation by the participant. A participant may cancel by email to hello@the-indigo-elephant.com up to the cancellation deadline stated on the event page (for each event at least 48 hours before the start). We then refund the amount paid, minus the transaction costs charged by our payment provider. After the deadline, or if the participant does not attend, no refund is given.
6.3 Substitution. A participant who cannot attend may send someone else in their place at no extra cost. Please let us know the name beforehand by email to hello@the-indigo-elephant.com.
6.4 Changes and cancellation by us. We may change the programme, speaker or venue if needed, keeping the event's character. If we cancel an event, or move it to a date the participant cannot attend, we refund the full amount paid.
6.5 No right of withdrawal. Tickets are sold to businesses and professionals only (1.2), so no statutory right of withdrawal applies. Cancellation is governed by 6.2.
6.6 Participants are asked to respect the confidentiality of what others share at the table. Photos or recordings are made only as announced beforehand.
7. Limitation of liability
7.1 We are not liable for indirect or consequential damage, including loss of profit, revenue, business opportunities, data or reputation, or for decisions and actions taken by the client or third parties on the basis of our services.
7.2 To the extent permitted by law, our total liability arising from an assignment is limited to the amount paid for that assignment, excluding VAT, or the amount paid out under our professional liability insurance, whichever is lower. For an event, it is limited to the ticket price paid.
7.3 These limitations do not apply to damage caused by our intent or deliberate recklessness.
8. Information and third parties
We may rely on information, data and materials supplied by the client or third parties without verifying their accuracy or completeness. We are not responsible for errors or omissions from such sources, or for the performance of external parties.
9. Independent partners and subcontractors
9.1 We may engage independent professionals, consultants, specialists and partner companies to perform all or part of an assignment. They operate as independent legal entities, under their own names and responsibility, and are not employees or legal representatives of The Indigo Elephant.
9.2 Unless agreed otherwise in writing, each independent partner remains responsible for the professional quality, conduct, advice and deliverables of their own services. To the extent permitted by law, we exclude liability for acts, omissions or professional errors of such partners.
9.3 Where a partner enters into a direct agreement with the client, that partner is independently responsible for its obligations and liabilities.
10. Intellectual property
All methodologies, frameworks, models, tools, assessments and materials developed or used by The Indigo Elephant remain the intellectual property of The Indigo Elephant Group B.V., unless agreed otherwise in writing. The client may use deliverables for the agreed purpose only.
11. Confidentiality and personal data
11.1 Both parties treat confidential information received during an assignment with care and do not disclose it to third parties without consent, unless the law requires it.
11.2 We process personal data as described in our Privacy Policy.
12. Force majeure
If we cannot perform because of circumstances beyond our control, such as illness of the facilitator, closure of the venue or measures by the authorities, we may postpone or cancel. For an event, 6.4 applies.
13. Complaints
Complaints can be sent to hello@the-indigo-elephant.com. We confirm receipt within five working days and aim to resolve the complaint within four weeks.
14. Applicable law and disputes
Dutch law applies. Disputes are submitted to the competent court in the Netherlands.
